Frequently Asked Questions
How do I return a product
Changed your mind and wish to return a product? No problem! From the day following the delivery of your purchase, you have 14 days to cancel your order. We will issue you a full refund, excluding the delivery charges your paid with your order.
Our returns are not free and will be deducted from the amount to be refunded. This link provides an overview of the prices for a return shipment per country.
The return is not free of charge, these costs will be deducted from the amount to be refunded.
The procedure is as follows:
- Klicken Click on the Link below, OR go to your account page and click 'return an item'.
- Check your mailbox and download the return form to slip into your package and a prepaid label to stick on your order.
- Ship your package to us.
Once your return has been received and verified by our customer service, we will transfer the refund directly to the bank account you used to pay for the purchase within 3 to 5 business days.
Once the refund has been made, the money will appear in your bank account within approx. 3 days. Times may vary depending on your bank
Sobald die Erstattung erfolgt ist, wird der Betrag nach ungefähr 3 Tagen auf Ihrem Konto verbucht. Je nach Bank kann die Zeitspanne variieren.
How do I maintain my bag?
Just like a nice handbag, you shouldn't put a school backpack in the washing machine!
In order to give our bags the spotlight they deserve throughout their lifespan, we have teamed up with the renowned Belgian company Eres to develop a unique cleaning formula.
The Jeune Premier Cleaner is a handy 100 ml spray. You can easily spray it onto all Jeune Premier fabrics and rub it in with a damp cloth for excellent results!
Certainly you can! Thanks to our collaboration with Klarna, you have the option to pay only when your order has been delivered and when you are completely satisfied. Your order will be shipped in the same way as with any other payment method. With Klarna you always have 0% interest and no extra costs if you pay on time within 35 days.
And you only pay for the items you wish to keep, of course.
Klarna General Terms and Conditions
The item is defective - Legal warranty
Goods are considered defective if received damaged, or if a manufacturing defect occurs within two years of purchase. Please note that items damaged due to wear and tear, improper use, fall, fire or water damage are not considered defective. If you have received the goods damaged ('visible defect') Jeune Premier asks that you report this defect along with a photo of the defect and the proof of purchase within two months of delivery. Jeune Premier will then contact the Customer regarding the free replacement and/or repair of the defective item. If a manufacturing defect occurs within two years of purchase that could not reasonably have been known at the time of delivery ("hidden defect"), Jeune Premier asks that this defect be reported as soon as possible, and at least within 2 months of its discovery, along with a photograph of the defect and proof of purchase. In such a case, the Customer may invoke our warranty policy and Jeune Premier will contact the Customer regarding the free replacement and/or repair of the defective item.
The normal cost of return in these cases shall be borne by Jeune Premier."
For more information on exercising the legal right to warranty, please refer to our B2C general terms and conditions of sale."
What happens if I'm not home during delivery
The delivery person of bpost, DPD, GLS or UPS will deliver the order to the indicated delivery address. If you are not at home during the first delivery attempt, you will receive a notice of absence. This may be in the form of a note in the letterbox, an email or a Track & Trace link.
With this notice of absence, the delivery person inform you where your order is located, with the following three options:
- • A new delivery attempt will be made on the subsequent working day. During a second delivery attempt, your order may be delivered by a different courier;
- • The order has been delivered to one of your neighbours;
- • The order is waiting for you at a collection point.
Missing an item with your order?
In the event that you ordered one or more items, but have not received them, please contact our customer service as soon as possible. We will be happy to assist you.
Please contact firstname.lastname@example.org