While we obviously hope you fall in love with your new Jeune Premier purchase, we recognize that sometimes, for whatever reason, you may have second thoughts. Below you'll find all the information you need to return your items.
Reasons for a return
You may return your Jeune Premier item bought from this website for the following reasons:
You've changed your mind - right of withdrawal
No problem. As soon as the order is delivered, you have 14 days to request your return. From the moment we receive the request, there is a second period of 14 days where you have time to send the item back. All returned items are examined carefully. If an article is impaired due to the use of the Customer, this will be charged to the Customer. Upon receipt of the returned items, Premiers will refund the price and initial delivery charges to the Customer. If the Customer has chosen a delivery method that differs from the cheapest standard delivery, all additional costs will be borne by the Customer.
All direct return costs are to be borne by the Customer.
For more information on exercising the right of withdrawal, please refer to our general sales conditions B2C.
The item is defective / non-compliant - legal warranty
Goods are considered defective if received damaged, or if a manufacturing defect occurs within two years of purchase. Please note that items damaged due to wear and tear, improper use, fall, fire or water damage are not considered defective. If you have received the goods damaged ('visible defect') Jeune Premier asks that you report this defect along with a photo of the defect and the proof of purchase within two months of delivery. Jeune Premier will then contact the Customer regarding the free replacement and/or repair of the defective item. If a manufacturing defect occurs within two years of purchase that could not reasonably have been known at the time of delivery ("hidden defect"), Jeune Premier asks that this defect be reported as soon as possible, and at least within 2 months of its discovery, along with a photograph of the defect and proof of purchase. In such a case, the Customer may invoke our warranty policy and Jeune Premier will contact the Customer regarding the free replacement and/or repair of the defective item.
The normal cost of return in these cases shall be borne by Jeune Premier."
For more information on exercising the legal right to warranty, please refer to our B2C general terms and conditions of sale."
Making a return
Returning an item is simple. Just follow these steps.