Changed your mind and wish to return a product? No problem! From the day following the delivery of your purchase, you have 14 days to cancel your order. We will issue you a full refund, excluding the delivery charges your paid with your order. Our returns are not free and will be deducted from the amount to be refunded. This link provides an overview of the prices for a return shipment per country.
The return is not free of charge, these costs will be deducted from the amount to be refunded.
The procedure is as follows:
- Klicken Click on the Link below, OR go to your account page and click 'return an item'.
- Check your mailbox and download the return form to slip into your package and a prepaid label to stick on your order.
- Ship your package to us.
Once your return has been received and verified by our customer service, we will transfer the refund directly to the bank account you used to pay for the purchase within 3 to 5 business days. Once the refund has been made, the money will appear in your bank account within approx. 3 days. Times may vary depending on your bank
Sobald die Erstattung erfolgt ist, wird der Betrag nach ungefähr 3 Tagen auf Ihrem Konto verbucht. Je nach Bank kann die Zeitspanne variieren.
Klarna General Terms and Conditions
The normal cost of return in these cases shall be borne by Jeune Premier."
For more information on exercising the legal right to warranty, please refer to our B2C general terms and conditions of sale."
With this notice of absence, the delivery person inform you where your order is located, with the following three options:
- • A new delivery attempt will be made on the subsequent working day. During a second delivery attempt, your order may be delivered by a different courier;
- • The order has been delivered to one of your neighbours;
- • The order is waiting for you at a collection point.
Please contact firstname.lastname@example.org