Where can I receive my order?
You can receive your order at any address (home, work, etc. , mailbox is not possible).
Possible for delivery in the weekend?
We will send generally with the courier service of GLS and this only on weekdays.
What are the shipping costs?
The shipping cost are calculated per country per amount. You can find the exact rates when checking out, after you have entered your correct address. Based on this address the exact shipping amount will be displayed in your check-out basket.
Taxes & CustomsImport duties and fees, taxes and any other charges and fees are the responsibility of the customer.
If the package returned due to unpaid taxes & duties, round trip shipping fee will be deducted from the refund.
Storets is not responsible for any situation occurring during customs clearance.
How do I know my order is shipped?
Once your package will be sent with GLS you receive an email confirmation from our courier service with the tracking code.
I have given the wrong address.
Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immediately by mail email@example.com. Caution! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back. We will contact you if the package is returned to us and make a new appointment to send it again.