IBAN: BE 53 3631 1493 6653.
Remember: when you pay don't forget to mention your name and order number.
This may be in the form of a note in the letterbox, an email or a Track & Trace link.
With this notice of absence, the delivery person inform you where your order is located, with the following three options:
• A new delivery attempt will be made on the subsequent working day. During a second delivery attempt, your order may be delivered by a different courier;
• The order has been delivered to one of your neighbours;
• The order is waiting for you at a collection point.
If an article is impaired due to the use of the Customer, this will be charged to the Customer. Upon receipt of the returned items, Premiers will refund the price and initial delivery charges to the Customer. If the Customer has chosen a delivery method that differs from the cheapest standard delivery, all additional costs will be borne by the Customer.
All direct return costs are to be borne by the Customer.
For more information on exercising the right of withdrawal, please refer to our general sales conditions B2C.
If you have received the goods damaged ('visible defect') Jeune Premier asks that you report this defect along with a photo of the defect and the proof of purchase within two months of delivery. Jeune Premier will then contact the Customer regarding the free replacement and/or repair of the defective item.
If a manufacturing defect occurs within two years of purchase that could not reasonably have been known at the time of delivery ("hidden defect"), Jeune Premier asks that this defect be reported as soon as possible, and at least within 2 months of its discovery, along with a photograph of the defect and proof of purchase. In such a case, the Customer may invoke our warranty policy and Jeune Premier will contact the Customer regarding the free replacement and/or repair of the defective item.
The normal cost of return in these cases shall be borne by Jeune Premier."
For more information on exercising the legal right to warranty, please refer to our B2C general terms and conditions of sale."